1. When will my order be processed?
2. How long will it take for my order to arrive?
3. Do you ship orders outside of the United States?
4. Do you ship to military addresses or P.O. Boxes?
5. Which credit cards do you accept?
6. Do I have to pay with a credit card? Can I pay by other methods?
7. What is your return policy?
8. I want to purchase an item that I see online, but you don't have in stock. Will it be coming back in stock?
9. My credit card was declined, but the charge is showing on my credit card. What happened?
10. I just ordered something, but now it's on sale. Can I get the sale price?
11. What are your shipping rates?
12. What is the Wish List used for?
13. How can I track my package?
14. Is your site secure? Why do I not see the security lock symbol?
15. I received my order, but one item was missing. What happens now?
16. I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
17. What is your holiday shipping schedule?
When will my order be processed?
Most orders ship within 1 to 3 business days (excludes Saturdays, Sundays and Holidays). Some products may take a little longer to ship; those items indicate the expected shipping time on the product details pages.
Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. *These reasons are subject to change at any time.
How long will it take for my order to arrive?
Once your order is shipped, please allow appropriate delivery time for the carrier to deliver to you. Expected transit times or the US Postal Service is 3 to 5 days.
Do you ship orders outside of the United States?
At the current time, we only ship to destinations within the United States, Canada, The Bahamas, United Kingdom and Australia.
Do you ship to military addresses or P.O. Boxes?
We prefer to ship to a street address; however, we can ship by US Postal Service to military addresses and post office boxes. Post office drop boxes that are flagged as potential forwarders or fraudulent uses will not be approved or shipped.
Which credit cards do you accept?
Do I have to pay with a credit card? Can I pay by other methods?
We accept Visa, Mastercard, Discover, JCB and American Express credit cards. We also offer payment by PayPal. We do not accept mail orders, checks or money orders.
What is your return policy?
I want to purchase an item that I see online, but you don't have it in stock. Will it be coming back in stock?
If an item is out of stock, you will not be able to purchase, but can add it to your wish list. Items that are shown on our site when out of stock are expected back in stock normally within two to three weeks. If an item is not expected back in, it will be removed form our site.
My credit card was declined, but the charge is showing on my credit card. What happened?
YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.
Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.
This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as promotional codes, store credit, gift card IDs, etc...
Please contact our Customer Service department immediately so that they can resolve this for you.
I just ordered something, but now it's on sale. Can I get the sale price?
Due to the nature of online shopping and sale timeframes, we are unable price adjustments when items go on sale after you have placed your order.
What are your shipping rates?
All shipping rates are based on the weight and size of your items and the location of your shipping address, and you may select a shipping method during the checkout process (rates will be shown at this time also).
Some items ship free, for these items, we select the carrier to use.
What is the Wish List used for?
A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wish list by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family.
The wish list does not hold inventory. If an item sells out it will be removed from your wish list.
To create a wish list you must register.
How can I track my package?
Once your order has been shipped, you can log into your "My Account" section of our website. You will be able to see the shipping carrier used, and a tracking number that you can then use to track your order.
Is your site secure? Why do I not see the security lock symbol?
Yes, we use up to date security to protect your data. We are scanned daily for security and privacy, you can see this on our home page and the cart view page.
To further protect your payment information, we do not store your credit card information on our servers.
The security lock symbol appears only at the credit card entry stage of the checkout process.
I received my order, but one item was missing. What happens now?
Your order may have shipped in multiple cartons, please check the sales receipt to see if it shows a notation similar to "1 of 2" or "2 of 2". This reflects the carton number of total cartons shipped. If your order was shipped in multiple cartons, they may be delivered on different days.
If your order reflects the item is out of stock, you will need to order the item again once it is back in stock. Due to limitations on payment processing, we cannot hold funds for backorders. You will have only been charged for the items shipped, and shipping and any sales tax will have also been reduced for the item or items backordered.
If your order shows the item was shippsed with your order, please contact customer support to let us know the item is missing. For our telephone number and email contact form, click here.
I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
A promotional code CAN NOT be applied once an order has been placed. Please contact customer service immediately to cancel the order and then replace it using the promotional code. We are sorry, but if your order has been shipped out and processed we can not apply the discount.
What is your holiday shipping schedule?
2012 HOLIDAY SHIPPING SCHEDULE
For Delivery by Christmas, be sure to order by December 13th!